Welcome to publicneeds.nl, a toolkit to implement user perspective in policy making and governance. This is the work from many people in the Dutch public sector contributing and sharing knowledge. It is powered by the Customer Journey Team at the Netherlands Tax Administration (De Belastingdienst).

This website will serve as a place to share our findings and tools for you to use. Like the experience compass you can find here.

The coming week you can get access to the base card set with different types of interactions or games, like the public needs tarot. Any new games with the card set will be added as well.

Send a message to info[at]publicneeds.nl if you want to know more or have cool ideas.